Use this form to request General IT Helpdesk.
(Business Service - Choose 'TMS End User Support')
Open TicketSubmit requests for New User Access.
(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)
Open FormSubmit requests to Modify User Access.
(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)
Open FormSubmit requests to Terminate User Access.
(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)
Open FormOpen Merlin Support Page. Search the menu on the left, or browse the hot topics and FAQs.
Applications: Brand Central, Concerto, FairPlanner, GEM, G&E, HCM, Reporting, IHG University, Loyalty Connect, Medallia, MeetingBroker, myHR, Peoplesoft, RFP, UKG, WebGNR
Open Merlin SupportAccess Request Procedure - Finance Users Only
Review the document and Open Ticket.
Download PDF Open TicketPlease note - Assessment Certificate must be completed by the user for access
Please see Manuals [IHG Groups & Events] Section below for license ordering info and support documentation
Request AccessTool to generate IHG reports for Revenue Management | Sales & Marketing | Front Office
Use this form to submit tickets regading IHG Reporting Tool issues
Open TicketProperty-level benchmarking with performance metrics, revenue insights, and detailed analytics
Use this guide to request access to the tool
Download PDFAccess Request Procedure / License ordering info / Support Documentation and Training.
Open LinkOnly for users enrolled with Entrust ID.
(Use these instructions to reset / unlock / change Merlin ID password when Merlin Account is locked)
Download PDFChoose the authentication method and Enrol.
(You must be in a registration state and have your Merlin ID and password before starting.)
Download PDF🪄 Want to learn a secret IT trick?
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