General IT Helpdesk

Use this form to request General IT Helpdesk.

Hotel system new user access request form

Submit requests for New User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

Hotel system modify user access request form

Submit requests to Modify User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

Hotel system terminate user access request form

Submit requests to Terminate User Access.

(TMS Access Request for Computer Login, Opera PMS, Infrasys POS, HubOS)

IHG Applications Support Info

​​​Open Merlin Support Page. Search the menu on the left, or browse the hot topics and FAQs.

Applications: Brand Central, Concerto, FairPlanner, GEM, G&E, HCM, Reporting, IHG University, Loyalty Connect, Medallia, MeetingBroker, myHR, Peoplesoft, RFP, UKG, WebGNR

PeopleSoft

Fill up and Submit it to Finance

Concerto

Guide for Access Management

Concerto

Assigning Concerto Roles

Loyalty Connect User Guide

Download document.

User Access Request Forms [New, Modify, Deactivate]

Please note - Assessment Certificate must be completed by the user for access

Please see Manuals [IHG Groups & Events] Section below for license ordering info and support documentation